Refund Policy

Refund Policy

At MUS Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help. Please read our refund policy carefully to understand your options:

Eligibility for Refunds

  • Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 14 days of receiving your order. We will gladly replace the item or provide a full refund.

  • Incorrect Orders: If you receive an incorrect order, please contact us within 7 days of receiving your order. We will arrange for the correct item to be shipped to you or provide a full refund.

  • Change of Mind: If you change your mind about a purchase, you may request a refund within 7 days of receiving your order. Please note that the item must be unused and in its original condition to be eligible for a refund.

Refund Process

To request a refund, please contact us at with your order details and reason for the refund request. We will review your request and respond within 2 business days.

If your refund request is approved, we will initiate a refund to your original method of payment. Refunds may take up to 5 business days to process, depending on your financial institution.

Non-Refundable Items

Certain items are non-refundable, including:

  • Gift cards
  • Downloadable software products
  • Customized or personalized items

Contact Us

If you have any questions or concerns about our refund policy, please contact us at We're here to assist you!